Requesting a review
Contact support before sending an item back. Include the order reference, the item involved, and a clear explanation of the request.
Support can provide instructions based on the order and the information available at that time.
Eligibility considerations
Eligibility may depend on the item, its condition, the order circumstances, and requirements disclosed for the purchase.
- Keep the item and available order materials while a request is reviewed.
- Do not send a return until support provides the appropriate instructions.
- Provide accurate information about damage, delivery, or another reported issue.
Assessment
A submitted request may be reviewed using order records, the information supplied by the customer, and any relevant fulfillment or carrier details.
Support will communicate the available next step for the specific request.
Approved outcomes
If an outcome is approved, the applicable method and status will be communicated for that request.
External payment providers or financial institutions may process their part separately from the storefront’s review.
Incorrect or damaged orders
Contact support with the order reference and a description of the condition received. Supporting images may be requested when they help document the issue.
Return support
Questions about a return or refund request can be sent to the support contact listed below.
Need clarification?
Contact the Botanical’s Depot support team with a question about an order, account, or policy draft.