Purpose
This draft groups general compliance topics that may apply when browsing the catalog, creating an account, or placing an order.
It does not replace approved legal text or advice about a specific location or circumstance.
Accurate customer information
Customers should provide accurate account, contact, delivery, and eligibility information when a storefront feature requests it.
Do not use another person’s information without authorization.
Destination requirements
Availability can depend on the destination and the requirements applicable there.
Customers are responsible for reviewing rules relevant to the delivery location before submitting an order.
Eligibility checks
The storefront may present eligibility, identity, or destination checks where configured or required for a transaction.
An order may require review when submitted information cannot be confirmed or when fulfillment is not available for the destination.
Responsible use
- Review current labels and product information before use.
- Follow applicable instructions and requirements.
- Do not misuse the storefront, customer accounts, or ordering features.
- Ask a qualified professional about personal health circumstances.
Reporting concerns
Contact support if storefront information appears inaccurate or if an order raises a compliance-related concern.
Include enough context to identify the page or order without sharing passwords or complete payment credentials.
Need clarification?
Contact the Botanical’s Depot support team with a question about an order, account, or policy draft.